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Our NO HASSLE RETURNS Policy
We want you to be completely satisfied with every item that you purchase from Hickory & Tweed. If you aren't satisfied with an item that you have purchased, you may return the item within 10 days from the order date for a full refund of the purchase price (minus the shipping, handling, or other charges).
The item must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Our policy lasts 10 days (barring any extenuating circumstances). If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as foods, media such as DVDs and books, products that are intimate or sanitary goods such as runner's lube, and hazardous materials like flammable liquids or gases. Additionally, gift cards are non-returnable items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mac@hickoryandtweed.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mac@hickoryandtweed.com and send your item to:
Hickory & Tweed
Attn: Online Returns
410 Main St
Armonk, NY 10504
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Hickory & Tweed
Attn: Online Returns
410 Main St
Armonk, NY 10504
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
